Call Handling Services

Call handling services in the UK

​Call handling services have benefits to businesses both large and small. You may be an individual needing the service to help as your business grows or a large business needing assistance with out-of-hours or overflow calls. 

​Whatever your reason we can provide a call handling service to meet your needs.

What is call handling?

Call Answering Services
Call handling; also known as call answering or call centre services; exist in response to a need for businesses to outsource their calls for many reasons. The service can assist in times of growth when staffing may not yet reflect call volumes. 

Our team can answer your calls 24/7 365 days a year as per your need. We will provide a professional greeting to all callers ensuring known inquiries or issues are handled as per your bespoke guidance or take and pass messages to you in real-time.  If the call needs to trigger a follow-up call to your team, client, or staff we can carry out that task and ensure your business runs smoothly. ​

Why use an outsourced call handling service?

Call handling and messaging services
The use of an outsourced call handling service frees up your direct team to focus on the tasks ahead. In-house teams can receive uninterrupted time off whilst your business remains contactable. 

Businesses can operate 24/7 much quicker without the need to have a full round-the-clock team in place directly.

The cost of outsourcing is significantly less than paying for a team member directly. Many customers experience savings of over 60%.  

What call handling services do we offer?

  • UK based call handling
  • 24/7 365 day services
  • Staff absence/holiday cover
  • Call overflow handling
  • Incident response/recording
  • Professional greeting
  • Nuisance call filtering
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  • Call recording
  • Lone worker check calls
  • Incident instruction/workflow initiation
  • Email messaging service
  • Secure information transfer, using proprietary technology.
  • Bespoke provisions for all client types and sizes
  • Pay as you go or package pricing
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Why is our call handling different?

  1. We have our own dedicated UK based call handling team
  2. All calls are recorded
  3. UK/EU data compliant
  4. Real-time call notifications
  5. Ongoing/forwarding protocols available.
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How it works

Service identification

We work with you to identify your business needs, workflows, messaging needs and incident processes.

Number set up

A dedicated number will be assigned which you can forward your calls to at any or all times.

Go live

Your service goes live and we commence taking your calls, passing messages, forwarding instructions as much more. Your business is able to receive calls 24/7.
​    Shreeve Protection Services currently holds SIA Approved Contractor Scheme (ACS) status for the provision of Security Guarding, Door Supervision, Close Protection and Keyholding.